Answers to your most common questions

When you sign up for therapy with Reboot, we will match you with a qualified therapist who is best suited to address your concerns. You can also browse through the profiles of our therapists on our website to help you make an informed decision. We understand that finding the right therapist is important, and we strive to ensure that you receive the care and support you need.
We understand that support from loved ones can be valuable during therapy. At the therapist’s discretion, sessions may be open to close family members who are related to the concern. However, please note that these sessions cannot be transferred to friends or distant relations. Our therapists prioritize providing tailored and individualized care to our clients and we believe that this approach leads to the best outcomes.
“We understand that you may have concerns about refunds for our services at Reboot. While our services are generally non-refundable, we do have provisions in our Terms and Conditions for exceptional cases where a refund (minus GST) may be provided. We recommend that clients start by booking a single session and then decide on a package once they are confident that the sessions are effective for them. While we do not offer refunds for our services, we can provide therapist replacements to ensure that you receive the support you need. If you have any further questions or concerns, please don’t hesitate to reach out to us via email, or Instagram and we will be happy to assist you.”
If you are a student and would like to inquire about this option, please feel free to contact us by email, or Instagram direct message. One of our team members will get back to you as soon as possible. We are committed to making our services accessible to those who need them, and we will do our best to find a solution that works for you.
The number of sessions needed varies from case to case, and depends on the therapist and the specific concerns of the client. There is no fixed number of sessions required for everyone. Our therapists will work with you to understand your unique situation and develop a personalized treatment plan that fits your needs. You can discuss the number of sessions and any package options with your therapist to find out what might be most helpful for you. Rest assured that we are committed to supporting you throughout your therapy journey.
You will work with a qualified psychologist who is committed to helping you work through your issues. Our psychologists provide a safe and non-judgmental space where you can delve deep into your concerns and work on improving your life. The counseling process typically involves discussing your concerns with your psychologist, setting achievable goals, and working together to develop strategies that can help you achieve those goals. Your psychologist will be there to support you every step of the way and provide guidance and feedback as you progress through the process.
Yes, we offer a student engagement program that spans over 3-4 months and includes comprehensive training and supervision. This is a paid program and is aimed at providing a valuable learning experience to students who are interested in pursuing a career in therapy. You can find more information about this program on our Therapist Services page. We look forward to supporting you in your journey towards becoming a therapist.
We have a diverse team of therapists with varying levels of experience. Our team includes both freshers who are eager to learn and grow, as well as senior therapists with 15-20 years of experience.
While we do not offer free sessions, we do have a team of trainees who are under supervision and offer counselling services at a reduced rate. These sessions are supervised by experienced therapists to ensure the quality of care. Please drop in a message on our Instagram and the best suited trainee will get back to you.
Absolutely! We offer packages for 3 and 5 sessions at discounted prices, which you can view and select when booking your appointment. However, please note that we don’t offer discounts on single sessions. We want to ensure that we provide our clients with the best value while maintaining the highest standards of care.

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